Windows hello fingerprint setup not working windows 11. Here's how to set it up.

Windows hello fingerprint setup not working windows 11 Under “Biometric Devices” check if there are any problems with the fingerprint reader. Oct 30, 2022 · I recently bought A fingerprint key for my desktop PC as I don't like logging into my computer with my PC, but for some reason, it won't work at all and is not detected by windows hello. It allows users to log into their devices using methods such as facial recognition, iris scanning, or fingerprint scanning instead of traditional passwords. Cannot set up the fingerprint reader. 10. The key benefits of Windows Hello include: May 31, 2024 · Under the "Fingerprint recognition (Windows Hello)" section, click on "Set up. Feb 29, 2024 · Step 5: Reboot your computer once, although it’s not mandatory. I already checked the device manager and it tells me the device is working properly. Apr 17, 2024 · Click on Remove. It asks me to touch the fingerprint sensor. I had never tried to set the fingerprint reader up until today but it won't let me, it looks to not be working with Windows Hello features. It will freeze on that screen and will not do anything else. Oct 31, 2024 · Hi, I’m Vinay. If necessary, we can try to update or manually install the drivers for the camera and fingerprint reader to improve compatibility. My device is was working fine. Update the driver 2 Update your drivers from the PC maker's Support Downloads webpage for your exact model. I am using a 2019 asus vivobook x510u with windows 11 home 23H2. Jan 21, 2025 · We have Windows Hello enabled. -Press Windows key + X -Go to Device Manager -Expand the Biometric driver or Human Interface Device -Look for Fingerprint driver that was installed -Right click and Update Windows Hello is a more personal way to sign in, using your face, fingerprint, or a PIN. Here are some detailed steps to help you resolve the problem: a. If nothing works, there could be User Profile damage or Operating System Damage. Step 5: Follow the instructions to set up the fingerprint. Mar 31, 2023 · Reset the fingerprint sensor: You can try resetting the fingerprint sensor to its default settings. I checked the device manager, and it shows as an Unknown Device. Means it will not respond after that and will not ask for further options of setting up. In the previous version. My fingerprint is not working (even not taking a record for Windows Hello) and that too only in the administrator account. Why is Windows Hello Face not working? If you have not set up Windows Hello Face before and receive “This option is currently unavailable” when you try to set it up, it may be that your device webcam does not meet the hardware requirements for Windows Hello Face. If prompted, enter your PIN or password. It asks for my PIN input - that goes fine; Then it says 'great' after the first time i touch the fingerprint sensor; After the first test-touch it just freezes and does not react. Windows Hello is an innovative biometric security feature integrated into Windows 10 and Windows 11. Use the following steps to enable Windows Hello on your system: Click on the Magnifying Glass 🔍 in the taskbar. still the same outcome Windows Hello Face may not work if “Enhanced Windows Biometric Security” BIOS setting is wrong – ThinkPad X1 Carbon Gen11/X1 Yoga Gen 8/X1 Nano Gen 3 MIPI Camera model Sep 28, 2022 · If the problem repeats or System Restore doesn't work then check which Windows Updates were installed at Settings > Update & Security > Windows Updates > Update History, uninstall them there or System Restore again, then immediately check for and block the Updates with the Hide Updates tool explained here which I would install now so it's ready: Jan 4, 2025 · Step 6: Check Windows Hello Settings. Nov 15, 2024 · Following recent windows updates my Dell laptop fingerprint sign in stopped working. I get two messages: 1. OS: Windows 11 Pro 22H2, Build 22621. 22631 and the fingerprint sign in no longer works. Get a Windows Hello Setup window and it is blank How can I setup the fingerprint reader to sign-in to Windows 11? Some Acer notebooks include a fingerprint reader that you can use to sign-in to your computer. Settings says We couldn't find a fingerprint scanner compatible with Windows Hello Fingerprint. The TPM module is used to manage the integrity of the device, including Windows Hello data, BitLocker encryption. Now my finger scanner doesn't work. Click on the Sign-in options from the left sidebar. Now if you’re not able to setup fingerprint login using that guide, this article will help you to fix it. In the Windows Hello PIN section, remove your existing PIN. Feb 14, 2023 · Then check whether the Windows Hello fingerprint recognition not working issue has been fixed in Windows 11 or not. I go to Setting Set up another finger and click on Add a finger. Please help to solve the issue Apr 10, 2024 · Hi all, hoping someone can help. Go to Start > Settings > Accounts. - Under PIN, Click Remove and setup again. Please try again later. Clear the cache: Clearing the fingerprint sensor cache may also help resolve the issue. Click on Set up PIN to proceed. Step 6: Once the fingerprint is collected, windows want you to set PIN as a backup login option. Mar 2, 2024 · This should help your Goodix Fingerprint work as expected on Windows 11. But after I re-installed Windows 11 Pro it is not allowing me to add a fingerprint. b. 4045. I will provide any relevant needed information. (Windows Hello Icon does present, but the fingerprint scanner seems like being turned off) thus I had to reboot the PC each time I want to re-enable the fingerprint. It looks like windows hello PIN got corrupted . Feb 1, 2022 · If the problem repeats or System Restore doesn't work then check which Windows Updates were installed at Settings > Update & Security > Windows Updates > Update History, uninstall them there or System Restore again, then immediately check for and block the Updates with the Hide Updates tool explained here which I would install now so it's ready: Nov 3, 2019 · If some of the system drivers, most probably webcam and fingerprint reader drivers, were corrupted during the upgrade process, Windows Hello may fail to perform. 2361 Troubleshooting attempted: I have tried uninstalling and reinstalling drivers. Let us work together to sort this out. When I reboot the machine, W11 says that the reader is not Windows Hello Jan 4, 2025 · You will see several options for signing in with Windows Hello: Face recognition (Windows Hello Face), Fingerprint recognition (Windows Hello Fingerprint), and PIN (Windows Hello PIN). Select Set up fingerprint… Feb 3, 2023 · Hello, One of the user has changed the password. I removed a driver under "biometrics" in device manager as instructed on one of the answers. When I go to settings on Windows 11, it says "currently not available". If you are experiencing the reported problem on computers that have been set up for an organization (e. Whenever I try to use it, the system shows me "Something went wrong on our end. com) Disclaimer: Microsoft provides no assurances and/or warranties, implied or otherwise, and is not responsible for the information you receive from the third-party linked sites or any support related to technology. It says "You have reached the 10 fingerprint maximum for Feb 23, 2025 · If the issue persists even after the clean reinstallation, since the system has detected the fingerprint sensor and it does not have any errors, the only explaination is that the fingerprint is not compatible with Windows Hello. msc. When I go to Settings ->Set up Fingerprint sign-in it now says This option is currently unavailable - click to learn more. Can you advise? Thanks Ensure you have a working fingerprint sensor or scanner in your system if you can’t set up a fingerprint on Windows 11. I apologize, Community is just a consumer forum, due to the scope of your question (Domain Managed Account) can you please post this question to our sister forum on Microsoft Q&A in the Azure AD section (linked below). - Firmware - 15. Then share a screenshot of the System Information window. These are you system Specs Jul 22, 2023 · When you reinstalled the fingerprint reader driver, did you download and install it from the manufacturer's website? If not, If you need help finding the driver, please hold down Windows + R keys, type in msinfo32. Periodically clean the Fingerprint scanner to remove dirt and oil is helpful to improve the Fingerprint recognition problem: Please use a soft cloth dampened with alcohol to gently wipe the Fingerprint scanner to clean any dirt or smudges. Click on the Magnifying Glass 🔎 in the taskbar. To do that, on your laptop with a fingerprint reader, open the Windows 11 Settings by pressing Windows + I on your keyboard or by clicking/tapping Start and then Settings . com Feb 14, 2023 · Fingerprint not working in Windows 11? Try these ten working ways to fix Windows Hello Fingerprint recognition in any Windows 11 computer. If you’re prompted to create a PIN again after already having one, it may be due to security updates or changes in the system. Jan 31, 2025 · Option 1. Well that is gone now and still no facial recognition. - Likewise, under FingerPrint > Select remove and setup your FingerPrint again. I have uploaded the freeze tab in this question. I'm running an Dec 21, 2021 · Now let us see how to set up a Fingerprint for sign-in. You can try again, or skip this step and set up a new PIN later. Clean the fingerprint scanner. Oct 9, 2023 · still the same, Windows Hello not working after waking up. Jan 6, 2025 · Repeat steps 1 through 4 to set up the fingerprint reader again. Feb 10, 2025 · Using Windows Hello (Fingerprint, PIN) for faster authentication. Under Manage how you sign in to your device, look for the Windows Hello Fingerprint section. Clean Fingerprint Scanner Feb 20, 2025 · 5 year old HP ENVY-17t-bw000 laptop came with Windows 10 and built-in fingerprint scanner. Re-registering my fingerprint is also not functional. Please Help. Step 6: Open the Windows Settings app. Mar 10, 2025 · Thank you for posting your inquiry regarding Windows Hello and fingerprint issues. Here is a rundown of some of the most probable troubleshooting methods for resolving the fingerprint not working in the Windows 11 issue. We determine that there may be some issues with the configuration information about Windows Hello (biometric services and caching of PINs). You can vote as helpful, but you cannot reply or subscribe to this thread. Swipe on the fingerprint scanner so that windows can collet your fingerprint. Without ado, this guide will show all the steps to set up fingerprint in Windows 11 operating system. You can add a fingerprint in Windows 11 from the Accounts > Sign-in Options page. Select [Get started] ⑤ . Here's the steps you can try. I have tried to set it up several times, delete PIN and fingerprint and start from scratch. After reset Jan 15, 2024 · To enable fingerprint authentication in Windows 11, you need to set up the Fingerprint recognition service through Windows Hello. Feb 19, 2024 · Windows 11; Windows 10 . Option 2. If your Goodix Fingerprint driver still refuses to work as intended on Windows 11 then you might be facing issues specific to your device. Try using a different finger. For Windows 10 users, see steps how to setup Windows Hello on your device: How to Set Up Windows Hello Facial Recognition to Sign in to Windows 10. - SoftwareComponent - 1. Getting the latest driver Sep 25, 2024 · Hello, all of a sudden my fingerpring recognition is not working over the last few weeks, when I go to accounts, sign in options it says that the option is currently unavailable and that we couldn't find a fingerprint scanner compatible with windows hello fingerprint. In this article, I will share the reasons behind this non-operative fingerprint issue on Windows 11 and 5 tested methods to fix this right away. Run the System File Checker Utility scan. Notes: My fingerprint driver: Goodix Moc Fingerprint. A typical Windows Hello login works as shown in below screenshot. 3. But not with FingerPrint. ; Now follow the instructions on the screen to complete the process. " Jun 14, 2018 · IT is not responding properly. If you're having trouble signing in with your fingerprint, here are a couple of things to try: For the Fingerprint Power Button Oct 6, 2024 · In your description, you are unable to set up Windows Hello. To fix the Windows 11 Hello Face not working issue, press the Windows key + X and Jan 10, 2025 · Understanding Windows Hello. If your fingerprint reader is installed built-in to your system, these steps can help you to fix this problem. Press Win + R to open the Run dialog box. While there check for the latest Biometrics, Chipset, BIOS, Sound, Network, USB3, Bluetooth and all other drivers to compare with the version/date installled for that device in Device Manager reached by right clicking the Start Menu. Below message appears when using Finger to login. On 12/03/24 I downloaded and installed Windows 11 update. To do this, go to Settings > Accounts > Sign-in options > Windows Hello Fingerprint > Remove. any solutions? I already installed the latest drivers from the Dell website. com) Sincerely, Carlo O. Windows Operating System: Windows 11 Dec 15, 2024 · I was using the fingerprint reader to sign on and that was working fine. Proceed normally answering the prompts. In my case, the fingerprint sensor for Windows hello wasn’t working on my Dell Inspiron 7501. Windows Hello issues can be related to a variety of factors such as driver status, system services, data file corruption or not. Open the Services pane and stop the Biometrics service. Microsoft Jan 14, 2025 · I have been using my fingerprint sensor without any issues. Now, every time I try to set up a fingerprint for Windows Hello, the following sequence of events occur: 1. Either it needs a vendor-specific driver, or there is a hardware or firmware issue. Oct 11, 2024 · How do I fix Windows Hello face recognition in Windows 11? 1. Oct 3, 2021 · Hello! My Windows Hello Fingerprint has been working fine for the past few years I've had my Windows device, but it suddenly stopped working over 2 weeks ago. Follow the prompts to calibrate the camera to recognize your face. But still has the same issue. Mar 13, 2022 · My laptop has a fingerprint sensor, and Windows recognizes it as a Windows Hello-compatible device. This will launch the Repair. Apr 18, 2023 · To set up Windows Hello Face on Windows 11, open Settings > Accounts > Sign-in options, and click “Set up” on the “Facial recognition (Windows Hello)” setting, click “Get started,” confirm authentication, position your face for the scan, and click “Close. Related. Click on the Search icon, and type services. See full list on windowsreport. Please refer to the following steps . Open Device Manager. Mar 28, 2021 · 5. The MSI is starting Windows just fine, but on the Dell, today when I went to log in, the only option on the logon screen was to enter my PIN. Thanks for reaching out. This thread is locked. Navigate to below path and delete NGC folder . Nov 11, 2021 · Can you try to sign out of your Microsoft Account from Windows and try to check if you can set up a PIN. The it works again for a while Sep 1, 2022 · What this might mean is you need to run the Windows Hello setup wizard again to help improve the recognition. still the same outcome Nov 2, 2022 · Hi ToriUC, I am Dave, I will help you with this. Check the box for Delete the driver software for this device if prompted. Sep 27, 2018 · I have a Lenovo X1 laptop and when I try to set up the fingerprint verification in Windows hello, it freezes. Get the Welcome to Windows Hello window and click on Get Started. This happened after HP Inc. Kindly help in resolving the issue. Aug 19, 2023 · You can select a convenient sign-in option for rapidly login. Nov 27, 2017 · Stored fingerprint data saved in the BIOS of your computer is one of the possible reasons you can't set up Windows Hello. any solutions? I already installed the latest drivers from the Lenovo website. Type Windows… Nov 18, 2022 · Windows 10/11 is running, so click on the Download button (not Upgrade Button) and select Run. Nov 11, 2024 · After the Windows update on 11 Nov 2024, my fingerprint sign-in option is not working. 0. *** Oct 24, 2023 · [Windows 11] Inability to Use PIN, Facial, or Fingerprint Recognition (Windows Hello) After Upgrading to Windows 11 Last Update : 2023/10/24 17:51 Send to Email Copy Link Jan 11, 2023 · Since 3 days ago, it seems to completely forget the entire hello enrollment, sometimes within hours, sometimes overnight. "We couldn't find a camera compatible with Windows Hello Face. Active Directory, Intune), but you don't want to use Windows Hello for Business, proceed to enable the "Turn on Oct 7, 2024 · I have a Dell XPS-8960 desktop and an MSI GS76 Stealth laptop, both running Windows 11 Pro latest update. Jump to: Set up fingerprint in Windows 11; Add another finger to fingerprint; Remove fingerprint in Windows 11; Set up fingerprint in Windows 11. Restart your PC and try to add a Windows Hello PIN again. If you can't sign in using fingerprint recognition, sign in with a PIN or password instead, and then re-register your fingerprints. When I restarted laptop it would not s Aug 17, 2022 · I've tried setting up a new pin but then it says "Something Went Wrong We weren't able to set up your PIN. I tested the reader and the fingerprint reader does work with my Windows 11 Steam Deck, and Kensington's documentation does specify that this is Windows Hello compliant with 11. com) Other method is that we can also create a New User Account, and from there set up PIN on this user. PIN failures If you’re prompted to create a PIN again after already having one, it may be due to security updates or changes in the system. The option to add a finger is grey and won't let me click on it. 73. Sign out of Windows (microsoft. When I try to sign in to my computer using the Windows Hello fingerprint reader, I get a message saying "Something went wrong on our end" so I must use my PIN instead. Ever since I got my Galaxy Book2 Pro laptop (i7, 16GB) I've used the fingerprint scanner to log in to Windows 11 (Windows Hello) Now for some unknown reason, it is not working for login - the scanner still clearly works, but when I put my finger on it to login, it sa Oct 23, 2024 · Troubleshooting Windows Hello not working on Windows 11; If Windows Hello is not working on your Windows 11 device, there are several steps you can take to troubleshoot and fix the issue. It can be setup without any errors but when trying to sign in using fingerprint it cannot recognize my fingerprint. 0 updates which I did at the same time. Microsoft Update Catalog | Link; How to fix Goodix Fingerprint Driver not working on Windows 11. Dec 5, 2023 · I have recently updated to windows 11. To re-register or add another fingerprint, go to Settings > Accounts > Sign-in options > Fingerprint recognition (Windows Hello) and select Add a finger. I’m here to help you today. Click on Fingerprint recognition (Windows Hello) and then click the Set up Mar 22, 2022 · Windows Hello Fingerprint sign-in not working I am on a laptop running Windows 11. The only way to make it working is configuring a new finger. Choose a Biometric Option: Face Recognition: Click on Set up under Face Recognition. I touch the sensor. Jul 9, 2023 · And to enable these options, you are mandatory to setup a Windows Hello PIN. You can use Windows Hello to sign in to your device from the lock screen and sign in to your account on the web. manually download and install drivers for the fingerprint scanner, but all of these were to no avail. Select Fingerprint recognition (Windows Hello). Apr 20, 2024 · Note: If Windows 11 says, “This option is currently available,” and you’re prompted to try again later try to update or reinstall the Fingerprint Drivers first. (3) If nothing works, do a fresh install of Windows 11. Click on Accounts. Check under “Image Devices” to make sure the camera is working properly. Check for Windows Updates in Windows 11. Nov 30, 2022 · On sign-in options, I have tried to sign in with fingerprint recognition, however, it does not let me set up fully. Log in is working with the fingerprint for window 10 but when i downloaded window 11 my fingerprint option grayed out. It says We couldn't find a fingerprint scanner compatible with Windows Hello Fingerprint. 13. The windows Hello Fingerprint Setup is not working in my HP Dv6 6121tx after upgrading to Windows 10. Nov 30, 2021 · I recently got a Dell Inspiron with Windows 11 preloaded. Everything about it used to work perfectly until a few days ago. Dec 21, 2022 · How do I use facial recognition or fingerprint to sign-in to Windows 11? Windows Hello uses a fingerprint reader or an Intel RealSense camera to confirm your identity and sign you in to Windows. Open Settings. To fix that, try to update the corresponding drivers: Feb 17, 2022 · I've been trying to set up my laptop for "Hello", so I don't have to put in a pin each time. I am not sure, Windows 10 never had an issue, Windows 11 does. We recommend contacting Lenovo support to assist you resetting the fingerprint data in the BIOS of your laptop. The option to add a finger or remove the fingerprint are greyed out and not clickable. You can most probably run into face recognition issues on Windows 11 due to driver incompatibility. Open Windows sign-in options setting. FingerPrint is removed and Setup again under Settings -> Accounts -> SignIn Options -> Windows Hello FingerPrint. Dec 11, 2021 · Fingerprint scanner not detecting finger when trying to setting up windows hello fingerprint recognition on Windows 11 Hi, so all of sudden my fingerprint not detecting when I'm signing in. When I clicked it said there was no fingerprint scanner compatible with Windows Hello. How to Log into Windows 10 with a Picture Password or PIN Nov 3, 2023 · Select [Fingerprint recognition (Windows Hello)] ③, then click [Set up] ④. Why Is My Windows Hello Fingerprint Not Working? Remove the stored fingerprint data from your system and re-add your biometric data again if your Windows Hello fingerprint stops working. Jul 19, 2024 · Update or re-install the biometrics driver using the Device Manager tool on your PC. Dec 5, 2022 · Fix Windows Hello Fingerprint Not Working in Windows 11. - Restart your computer. Aug 17, 2023 · Fix: Fingerprint login not working in Windows 11 Fix 1: Install/Update Driver using Windows Update. I recently got a Dell Latitude 7390 2 in 1 with Windows 11 preloaded. Aug 2, 2021 · Since I had last switched my account by enabling the built-in administrator account in Windows 10, I am experiencing a weird problem. Reset Fingerprint Driver. In Windows, search for and open Sign-in options; If the Setup button is available under Windows Hello Fingerprint, click Set up, and then follow the on-screen Dec 4, 2024 · Add Fingerprint in Windows Hello. After upgrading to Windows 11 the fingerprint biometric stopped working, even after reinstalling the driver. Select the feature, then click Uninstall and follow the prompts to complete the removal. g. Everything including scanner has worked fine for over 4 years. Right click on your fingerprint reader driver and select Properties. The fingerprint reader was working fine at first, but now it appears to not be working with windows hello. Delete your fingerprint, and register it again in Windows Hello settings. 1. Click Set up and follow the prompts. Hence, apply the following steps to resolve it quickly on your PC. So, let’s dive in and explore what you should do when Windows Hello fingerprint login isn’t working. Check for Windows Updates: The first step in troubleshooting Windows Hello not working is to Oct 3, 2022 · still the same, Windows Hello not working after waking up. He is able to login using Password and PIN. It says face, fingerprint and pin are unavailable I've already tried resetting the tpm, re enabling sgx in the bios, updating, If nothing works, you must check whether some underlying hardware or software issue made the fingerprint not working on Windows 11. Go to Settings > Accounts > Sign-in Options. Ensure that it is set up correctly Aug 14, 2023 · Fortunately, there are several ways to fix this annoying issue. If I go to hello settings, it's back to the same state as a clean install with Hello not activated. Jan 30, 2025 · Hey, I’m having an issue adding a new fingerprint on Windows 11, when I click on the sign in options it says “this option is currently unavailable” and to try again later, the button to set up another finger is greyed out. Nov 27, 2024 · If the balanced or the power-save option is selected then the fingerprint sensor starts working later in the boot/log in process. We’ve already seen how to setup fingerprint login in Windows 11 under this guide. Under Ways to sign in, you'll see three choices to sign in with Windows Hello: Select Facial Jun 21, 2019 · It was working perfectly before I updated to the May 2019 update. after doing "Set up" ->"Get Started" . Use the steps below to setup your fingerprint reader. . Starting with Windows 11 login via Fingerprint only works for hours, a few days and then permanently saying that PIN is required and Fingerprint not offered even configured properly. I setup pin and fingerprint when i first got the laptop and never had any issues since untill 2 days back when i noticed that under the 'sign in options' settings, pin and fingerprint recognition are currently available. Go to Sign-in options. ” Jan 5, 2025 · On the Optional Features page, scroll down and find the feature called Windows Hello Face (Windows Hello includes facial and fingerprint recognition by default). How can I fix this? Any help is appreciated, and thank you in advance to any replies. Fingerprint recognition is working fine on G10 and G11 models, but not working properly on G9. " I've tried setting a new pin for a month now and I've tried Deleting the NGC folder but it still doesn't work. Jan 4, 2025 · 1. Create a local user or administrator account in Windows (microsoft. Thanks! Aug 16, 2024 · Show or Hide Updates in Windows 11 Tutorial | Windows 11 Forum (elevenforum. Much like other system issues, the Windows Hello fingerprint recognition not working issue can be caused by outdated Windows versions on your PC or laptop. Once it is set up successfully, you can try to sign in to your computer with the new fingerprint to check whether it works properly. If you are unable to set up the fingerprint reader, try the following steps. In this post, we will see how to fix if Windows Hello not working in Windows 11/10. Remove and Re-Register Your Fingerprint Your first step is to remove your Windows Hello fingerprint and register it again. a. In Device Manager, right-click the fingerprint scanner and select Uninstall device. Dec 20, 2024 · After updating to Windows 11 24H2, my fingerprint reader, which has worked fine for years, no longer works correctly. Shortly after purchase, I upgraded to Windows 11. when you try to sign. Open Settings → Accounts → Sign-in options. 2. Jan 16, 2025 · After a new HP update however, my Windows Hello Sign In options such as facial recognition and fingerprint no longer work. I am a bot, and this action was performed automatically. Info: Upgrading your system to Windows 11 can be somewhat pathetic if your fingerprint scanner is not working. How can I fix this issue so I can log into my computer with this function restored without going back to windows 10. SO frustrated! Please help! Tips for Surface Laptop Go and Fingerprint recognition (Windows Hello) Some Surface Laptop Go models have a Fingerprint Power Button, so you can sign in to your Windows 11 PC using Fingerprint recognition (Windows Hello). I downloaded an updated fingerprint driver and windows still doesn't recognise that I have fingerprint scanner. Windows 11 operating system. Setting Up Fingerprint Recognition (Windows Hello) Using your fingerprint is one of the most convenient ways to log in. ***Post moved by the moderator to the appropriate forum category. How To Fix Windows 11 Fingerprint Not Working. Enter the PIN code you use currently to verify your identity ⑥ . Step 5: Follow the On-Screen Instructions Nov 21, 2022 · 6. My fingerprint reader and camera did not appear Feb 21, 2025 · If you can’t use the fingerprint reader, make sure the Credential Manager service is set to Automatic. exe and hit enter. Hi, I just updated my device to Windows 11 but it completely disabled Windows hello. " This action will direct you to the setup wizard where you’ll configure the fingerprint recognition. 0 and HP Inc. Type Fingerprint in the Search bar. Enable "Turn on convenience PIN sign-in" using Group Policy. When either of the face login, fingerprint login or Windows Hello PIN is not working, you can try this fix. Type Apr 8, 2023 · 4. If you can't proceed to next method. Apr 7, 2022 · My name is Carlo, I am also using Windows 10 pc and community member like you. Method 2. Windows Hello uses your fingerprint to verify your identity quickly and securely. Then I upgraded to Windows 11 version 10. Jan 18, 2025 · Issue with Windows Hello on Windows 11 - fingerprint recognition option currently unavailable Fingerprint Recognition Option in setting shows option is currently unavailable. If the Windows 11 fingerprint not working issue persists even after some initial checks, it is time to move on to some real troubleshooting. If you don’t see the ‘Windows Hello Fingerprint’ option, it could mean that your system does not support it or that the fingerprint reader is not installed correctly. For users who rely on Windows Hello for fingerprint authentication, it is worth checking if the feature is set up properly. But, if high-efficiency mode is selected on the laptop with Windows 11 then it all works as it should be. After resetting the fingerprint data, try again to set up Windows Hello and see if it works. When it fails, waking the screen only shows the password option, not the pin or the fingerprint. I can still press "Get Started" and "Making sure it's you" but it loads endlessly If everything is working without issue, then this probably is not the subreddit for you, so you should also post on a discussion focused subreddit like r/Windows. Click on Set up. Go to the Windows Update (Windows 11) page or Update and Security > Windows Update page (Windows 10) and then click the Check for updates button to let Windows 10/11 automatically download and install the correct fingerprint driver. Double-click on the Credential Manager. Mar 3, 2025 · Windows Hello Fingerprint: Under the ‘Windows Hello Fingerprint’ section, click on ‘Set up’. Windows Hello in Windows 11 typical provides you PIN, fingerprint and facial recognition. Reinstall the biometric driver. Reconfigure Windows Hello. Here's how to set it up. don't know if I should add this, but it's running Windows 11 Home Version 22H2. The default Keep prompt is to Keep Everything. So there you are! You have a list of four quickest methods to consider if the fingerprint sensor is not working in Windows 11. etjzv brup azeiqyh pzoazec mhvp ksac kdyl scsfn cgwb osgjoqx iulft pgsxlfdel hjuff heweny tmfz