Microsoft verification call pound key. STEP 10: “Done”to complete MFA registration.
Microsoft verification call pound key the fonts used for the "This is Microsoft sign in system, if you want to sign-in please press the pound key to finish" What is the pound key on the mobile phone keypad? It is the key "#". Oct 16, 2024 · If MFA was configured, the user will receive a phone call. New comments cannot be posted and votes cannot be cast. STEP 6: SELECT “Phone” MULTI-FACTOR AUTHENTICATION – PHONE CALL STEP 9: You will receive CLICKan automated phone call and will be asked to press the pound or hashtag key on the keypad to confirm registration. Approving the sign-in attempt is a simple as answering the automated call, listening to the recorded message, and pressing the # key (referred to as the “hash” key in British English or “pound” key in American English) on the telephone keypad when prompted. Jan 4, 2019 · Help, What is the pound key. Email account. Sep 30, 2024 · Thank you for posting this in Microsoft Q&A. If you selected to receive a code: enter the 6-digit code that was sent to the mobile phone number you provided. Apr 8, 2020 · No the pound key is the key I am requested to press on my phone to verify identity. 5b. You can also contact Microsoft Online Technical Support by clicking on the link below. This exciting update introduces the concept of voice OTP as part of the new “Phone OTP” authentication method, which represents a significant improvement over on your caller ID as “Microsoft”, or +1 855-330-8653, or perhaps some other number, depending on how your phone carrier routed the call from Microsoft. com, i am sked to select business account. may i know what is behind this, is anyone trying to access my email or any other issue, please clarify . Aug 30, 2018 · It was a recording saying something about account verification and that to complete the process I needed to press pound. Process . because i thought i saw the option to but, everywhere i look it says you can tho when i try there is no phone call, only text, if you could help me add it as a verification number that would be awesome, also i use gmail if that helps at all. You can vote as helpful, but you cannot reply or subscribe to this thread. Upon entering your password to your account, you will receive a phone call asking you to press the Pound key on your phone or handheld. Microsoft account security info & verification codes. Sep 20, 2023 · Problem with pound/hash using iPhone XR. Phone call - you'll get an automated phone call - just tap the pound / # key. com as a trusted sender to receive your verification code in your inbox. Please try another method" usually indicates that the verification process via phone number is temporarily unavailable or that there's an issue with the phone number you're trying to use. When a particular US company calls me it wants to send me a code to verify my identity, and to proceed with this, it asks me to press pound/hash. I'm in Australia using an iPhone XR. " message, no matter how many times I press the # key. When a phone number is called during signing into your Microsoft 365 account, voice call multi-factor authentication (MFA), it will ask you to press the pound key which is the hash # key on a standard telephone. First it says, we are calling on your mobile. I was sleeping and pressed the pound key to allow it. Manage app passwords for two-step verification; Set up a mobile device as a two-step verification method; Set up an office phone as a two-step verification method; Set up an authenticator app as a two-step verification method; Work or school account sign-in blocked by tenant restrictions; Sign in to your work or school account with two-step Jul 5, 2024 · You can find expert assistance in the "Microsoft Authenticator" section under Microsoft Authenticator - Microsoft Q&A. He keeps receiving "Invalid Verification Code". He also tried to "Choose Another Verification Method" and manually added his account including the long key that was provided. you will not get a legit key. If you are trying to sign in, press the pound (#) key. Phone calls. " If you initiated this request, press the # key on your phone keypad to approve the request. Mar 25, 2024 · If you had selected the call option to complete the sign-in process, make sure that you respond by pressing the pound key (#) on the telephone. Copy the app password from the Step 3: Keep using your existing applications area and store it somewhere safe. Erlier, i used to receive this call. For Call, a call will request the pound key (#) be pressed for verification. In Step 2, you'll receive a phone call from Microsoft, asking you press the pound (#) sign on your office phone to verify your identity. 4. 2. Additionally, there is another channel specific to your concern where you can get helpful information from community members regarding resources and platforms related to this issue. Please enter your PIN followed by the pound key to finish your verification. Once you have pressed the # key you can end the phone call and the Approve on your caller ID as “Microsoft”, or +1 855-330-8653, or perhaps some other number, depending on how your phone carrier routed the call from Microsoft. If your company requires a PIN, enter it here. Apr 2, 2020 · Hey guys, I keep getting unsolicited texts from Microsoft with a six digit number followed by "use this code for Microsoft Verification". We understand that you can't go to your landline to get the language code to verify your account. The message "That verification method isn't working right now. Jun 3, 2020 · Hello, It has been over a year now. Mar 12, 2023 · Some other reasons why Microsoft verification may not work are: If you have selected the call option for signing into your Microsoft account, respond by pressing the pound key once you receive Jan 8, 2025 · Please press the pound key to finish your verification. 6640 to get help. –. When a user answers the phone, they may be asked to interact, for example, to press the pound key # on the phone. Unfortunately the code option has been set by my administrator to the same number as a text message which the landline cannot receive. If you selected to receive a call: answer the call from Microsoft and press the pound key#. This is the same as Call my mobile phone, but it enables the user to We would like to show you a description here but the site won’t allow us. After a few seconds, something like "sorry, we can't sign you in at the moment" is said and the call is terminated. Strangely he mentioned that he is a Jun 3, 2020 · Hello, It has been over a year now. Press the # key. You will be asked to enter the most current verification code on the sign-in screen. This thread is locked. Check your junk email folder for a message from a Microsoft account, and use the code sent to you. Please note: When the "pound" symbol is mentioned, use the # key on your device Let me provide some correct information. Call: You will receive a phone call. Dear Microsoft, Recently I received a very odd email saying that there would no longer be phone call verification options. My partner hung up. Greeting (standard) Thank you for using the Microsoft sign-in verification system. Sincerely, ReynaldoB. Security questions May 23, 2024 · If the pound key (#) is not working during the phone verification process, you can try using the star key (*) instead. Microsoft Authenticator App - takes a little more setup, but if you're using this a lot, it may save you time in the long run. Call a phone number: User will receive a phone call, you'll be asked to press the pound (#) key on the phone to confirm. With phone call verification during SSPR or Microsoft Entra multifactor authentication, an automated voice call is made to the phone number registered by the user. Text: You will receive a 6-digit code in a text message that you will enter on your computer. I do not have access to my phone number that is linked with my account for a two step verification. Dec 27, 2016 · When you get to the sign-in screen, hold the Shift key down while you select Power icon> Restart. To complete the sign-in process, the user is prompted to press # on their keypad. . Open the notification on your phone and select the Verify key. Two-factor verification and password reset authentication. Password reset authentication only. Oct 17, 2024 · Your Microsoft account performs a simple environment check during sign-in, and may not send a verification code if the current sign-in environment is found to be abnormal. I got a call today from a number, +1 888-877-2255, at 7pm BST. If you had selected the call option to complete the sign-in process, make sure that you respond by pressing the pound key (#) on the telephone. This method is most common with Microsoft as they offer a 2FA phone call when you are attempting to sign into a Microsoft account. Nov 6, 2024 · Phone call verification. The calling number that a user receives the voice call from differs for In Step 2, you'll receive a phone call from Microsoft, asking you press the pound (#) sign on your office phone to verify your identity. Greeting (PIN) Thank you for using Microsoft's sign-in verification system. The number you will see on your device is (309) 438-3535. 5. Mar 18, 2023 · As it was ringing on my second line which I use only for Microsoft test registrations and a very few other occasions, I assumed it was the moderator calling. For the call, I need to pick up and press the pound key; for the SMS sent to me, I need to put it in on my laptop. If you press the pound key and are successfully authenticated, then you will receive this message, "your sign-in was successfully verified". Give them feedback on the situation you are experiencing. With this MFA method, you'll receive a phone call from Microsoft, and be prompted to press the # (pound) key on your phone's dial pad to authenticate your login. My work phone operator does not charge me when I am called or sent sms in EU. Please advise how to enter my landline phone number or an email address instead of text verification If you don't have access to any sign in verification method or have forgotten your password, select Other ways to sign in . Since the ONLY useful verification options you currently have ARE with a phone call, I have to assume this is scam message. How to set up a phone call as your verification method The phone call option is a part of the phone option, so you'll set everything up the same way you would for text messaging, but instead of having Microsoft text you, you'll choose to use a phone call message. Fig. Aug 28, 2022 · Get account verification code via phone call I tried logging into one of my email accounts and it popped up the verification code screen. Enter Verification code from SMS. Experts in this category have extensive knowledge of Multi-Factor Authentication and can provide tailored solutions to unique problems. If you did not initiate this verification, someone may be trying to access your account. Note: Some of the following steps may vary, depending on the level of security on your account, and the range of numbers or email addresses you have added. But now, since yesterday, i am not receiving the call. Text messages. They then called again so we declined, and our voicemail was the same again, with the dialling. As it was out of reach, I rose and picked it up and the voice asked to press the pound key which I did. Sign in to your work or school account and then go to your My Account page. 246. With Microsoft MFA, users have the option to enroll a phone number to use as an authentication method. Can you help?? Technician's Assistant: What app are you using? Customer: office 365 sign in Technician's Assistant: When did you last update Office 365? Harassment is any behavior intended to disturb or upset a person or group of people. Both the randomized six-digit pin and the two-digit prompt works, but when the user tries the SMS option no message arrives. I proceeded to ignore the call, because I had not tried to log on to anything and they just kept calling, I ended up pressing the pound key. Dec 19, 2019 · Harassment is any behavior intended to disturb or upset a person or group of people. Contact Support. If you had selected the text option to complete the sign-in process, make sure that you enter the correct verification code. Microsoft Community Customer: I just got a call from 1-***-***-**** to verify a sign in. If you want us to help you determine your license status: Press Windows key + X Apr 26, 2024 · Hello, this is Emily. thanks 4. Sep 3, 2023 · So i am trying to add a landline to my microsoft account. It said something along the lines of 'thank you for using microsoft verification'. 5 – Enter phone number and Call me selected; Microsoft MFA will call the telephone number you have provided – answer the call and follow the instructions to confirm phone number. Answer, and then press the pound # key. ” 8. Once the pound key is pressed, the user is logged in. This might allow you to complete the verification process and regain access to your Microsoft account. As for the… If you had selected the call option to complete the sign-in process, make sure that you respond by pressing the pound key (#) on the telephone. com to get Microsoft to call me with a verification code but they are not calling me either, does anyone know why the phone verification service is no longer working when you ask them to Call you, the text and email verification service is working just fine, but they are no longer calling please note, i am receiving call from +1 855-330-8653 to verify my microsoft account. A mobile phone number or home phone number (landline) may be used as an authentication method. Apr 5, 2022 · You may update your account security information for you to have other option in getting verification codes. Please try again later. and i have been asked to press star button to complete the verification call. By mistake i entered the 1 key instated of # key and I am having trouble logging into my account. Mark @accountprotection. Is this call a scam? Mobile app approval popup or one-time code. Aug 5, 2024 · Whenever I log in my work Microsoft accounts, I always need to receive a call or SMS as part of sign in confirmation process. When you answer the call, you will hear "This is Microsoft sign-in system. Is your phone number or email address entered correctly? In the Method section, select Call me, then select Next; You will receive a phone call from the Microsoft Multi-Factor Authentication Center; Press the pound (#) key on your phone to approve; Click Finished; You will be redirected to an Additional Security verification web page. Remove a sign-in verification method. Oct 18, 2024 · The dial pad that needs to be used is the one in-call. And before you ask: Yes, the key on the phone is working perfectly fine, if I press it without an active call, "#" is shown on the display. On the Additional security verification page, select Office phone from the Step 1: How should we contact you area, select your country or region from the drop-down list, type your office phone number, and then type your extension, if you have one. Thank you for posting that warning. For technical support, go to Contact Microsoft Support, enter your problem and select Get Help. Is there a difference between the Australian and US pound/hash keys? Any suggestions would be Set up a phone call as your verification method; Set up a security key as your verification method; Set up an email address as your verification method; Set up security questions as your verification method; Set up text messages as a phone verification method; Set up the Authenticator app as your verification method; Set up Security info from a Microsoft verification system Good morning I received several calls from a number, when I answered, an automatic replay asked me to press a pound key to verify! Jun 27, 2020 · I have also tried as a test on my own account Outlook. Valid verification codes come from an @accountprotection. They will chat with you individually on the webpage and provide real-time help. Call my office phone. For SMS, a text message is sent to the number listed. I have the feeling that the hash-key is somehow not detected by Microsoft. Jun 24, 2022 · Describes how to use the terms "pound key", "pound sign", or "#" in Microsoft content. Using the default colors: 1. Jul 29, 2020 · I do not have a cell phone to receive text verification at Microsoft sign in. Unfortunately the only option listen there is my landline which can't receive text messages. I know I have to request information update and that it takes a month, However, I have done this every month for the last six months and I wait for a month every time but nothing changes. There are two dial-pads in Skype. 1 system. Here's the thing; I wasn't attempting to log in to anything. MFA requires you to authenticate using: Feb 9, 2020 · Try resetting the pin and verify it, then check if the problem persists or if again the notification center requires you to verify the pin again Wilfredo Soto Report abuse When i am trying to login to portal. You'll need to choose a different method for two-factor verification. JOHN LIVER Email: *** Email address is removed for privacy *** The App will send an SMS for the code and will use for Microsoft verification. Need more help? Troubleshooting verification code issues. I understand you want to change the Microsoft authentication method from receiving a text message (SMS) to receiving a phone call. Select Receive a code (use a mobile number) OR Call me (use a mobile or landline number) Click Next. One account. Welcome to your account dashboard. Sep 20, 2023 · I live in Australia and use an iPhone XR. and don't fall for the "Windows 10/11" branded USB drives either. When you answer the phone, an automated voice message will say, "thank you for using the Microsoft sign-in verification system, please press the pound key to finish your verification". If you are unsure of the source of the request, you can decline by disconnecting the call without keypad input. When I answered, an automated message played identifying the origin of the call as the "Microsoft Sign-In Verification System", and asked me to press the # key to confirm sign-in. microsoft. An out-of-call white dial pad used to place calls and preprogram extensions. if you do buy from eBay make sure the windows package is sealed, NOT a stand alone USB drive. Please feel free to email, chat, or call the library at 608. Two-factor verification and password reset authentication. Jul 23, 2019 · How to verify your log in to an Office 365 account using 2-step verification via a phone call. You can change your mobile phone/computer/tablet, disable third-party proxy software, change your mobile hotspot or other trusted Wi-Fi network environment. If you are trying to sign in, please press the pound key to finish signing in. Only organizations may ask their employees to turn on two-step verification. I thought it might be some king of verification. I don't consider SMS messaging to be a nice verification option, although I do use it. Phone Call. Apr 13, 2020 · I am trying to log in to my Citrix workspace via Microsoft platform. Using the initial dialpad used for calls as a reference, you will see that letters correspond with the numbers. If you are trying to sign in press the pound key to sign in". I received a verification call on "Additional security verification" page when I opted for Authentication phone option. To sign in using a verification code with Microsoft Authenticator If you use Microsoft Authenticator to get verification codes, then when you open the app you see a number under your account name. If this option fails, click the arrow next to your CUNYfirst ID. About Microsoft Authenticator - Microsoft Support. Select your verification method. Jul 3, 2023 · While voice calls may have had a reputation for being a weaker auth method, Microsoft has swooped in with a fantastic update to enhance its security! Instead of relying on users to confirm their authentication by pressing the pound key, a unique one-time passcode (OTP) will now be verbally provided to them during the voice call. Dec 21, 2022 · DO NOT buy any product keys from anyone on eBay, especially if they state you will get an email containing the key after purchase. Aug 19, 2017 · I have received numerous calls from (they say microsoft) the number is 18553308653 they thank me for using the sign in verification method then ask me to press the pound key, has anyone received call Discusses an issue in which an Office 365 admin who has Microsoft Entra multifactor authentication enabled doesn't receive a text or voice call that contains the verification code. Also known as ‘Two-step Verification’, MFA adds an extra layer of protection to your account and is used on a regular basis for many online transactions such as banking, shopping, or PayPal. I did not sign in to Microsoft at all when this happened nor have I used my account that day yet a received this call. If you use that dial pad and the problem continues you can report the issue to Skype Customer Support over live chat but they are unable to do much but report the problem to the local provider. Apr 7, 2020 · When you say second step verification does not accept your pound (#) key, are you trying to provide it by saying over the phone or pressing the key of it on your phone? Aside from receiving a phone call on your mobile number to do the verification, have you tried choosing to receive code via sms and proceed with changing/resetting your password? Select your verification method. Therefore, the admin can't sign in to a work or school account. Today we received a cold call from someone named Jamie. Dec 10, 2021 · We have a user who has tried several times to enter the verification code that appears on his phone but it doesn't work. Sep 14, 2020 · If you had selected the call option to complete the sign-in process, make sure that you respond by pressing the pound key (#) on the telephone. Jul 3, 2023 · Instead of relying on users to confirm their authentication by pressing the pound key, a unique one-time passcode (OTP) will now be verbally provided to them during the voice call. Sign In with your Microsoft account. Verification process using the Call to cell phone option: Answer your cell phone and press the pound key (#) to finish your verification. I guess my phone number has been blocked now. I think I am being hacked. Once confirmed, the call will end, and a confirmation prompt will appear on the computer. Text code to my mobile phone. Choose SMS or Call me, and click Next. This was not an authorized request. Add an email address or phone number to your Microsoft account. At work: "Welcome to Microsoft sign-in verification, please press the pound key" - Can't find a "£" on my phone number pad, I guess they mean the hash "#" key. Once i select it, there is a process of calling my number for verification. Oct 16, 2024 · Sometimes apps verify accounts more securely than CAPTCHAs. Click Verify. After verifying, you will be prompted to set up the Microsoft Authenticator app as a secondary verification method. However, because Teams is Microsoft authentication dependent, you MUST NOT submit a Teams phone as a verification method. You should now be signed in. This is how it looks on my MacOS Sonoma 14. Jul 15, 2023 · I got a call from +18553308653 claiming to be Microsoft and asked me to press the pound key to confirm sign in. If you're using Webex to answer the call, you may need to press the Keypad button first to show the Aug 21, 2023 · I have the exact same problem. Please press 0 pound to submit a fraud alert. Apr 9, 2016 · ShowKeyPlus will not verify your product keys authenticity, it will only determine the channel: OEM, Retail. STEP 10: “Done”to complete MFA registration. After answering the call, the user will press the pound key (#) on their phone in order to authenticate. Archived post. Feb 4, 2022 · My partner just had a call from +1 212220. Is there a difference between the Australian and US pound Sep 25, 2018 · If @ is above the 2 key on your keyboard you have a physical American keyboard on your PC and a recent Windows Update has changed that to a UK keyboard Right click your Start Button, choose Powershell (admin) Dec 28, 2018 · I am trying to change my Microsoft account to set up my landline phone here in Canada to get the verification code to confirm my account, but I never receive that call with the code to enter. Are you a personal account or a Microsoft Business / School account? Phone call verification is a verification method only available for business/school accounts and cannot be added for personal accounts. To swap between SMS and Call: On the method Phone entry, select Change. This method places an automated voice call to the phone number you provide. After your PC restarts to the Choose an option screen , select Troubleshoot > Advanced options > Startup Settings > Restart . Enter the code and click "Verify": Call You'll get a call from a Microsoft service with the following automated message: "Thank you for using Microsoft's authentication system. Regardless of how the call was routed, the message you will hear on the call is “This is Microsoft. Security questions Oct 25, 2024 · Only some special businesses that have a partnership with Microsoft will have a way to make a call to verify and have a usb key to verify. When a certain US company calls me it wants to send me a code to verify my identity, and to proceed with this, it asks me to press pound/hash. Set up a phone call as your verification method; Set up a security key as your verification method; Set up an email address as your verification method; Set up security questions as your verification method; Set up text messages as a phone verification method; Set up the Authenticator app as your verification method; Set up Security info from a Answer the call on your phone and you will hear the following message: Thank you for using Microsoft's sign-in verification system. They are random SCAM calls. Recommended by Technology Services. M365 Moderator of the Consumer Forum. Please press the pound key to finish your verification. Security questions Jan 4, 2025 · Welcome to Microsoft Community. Answer the call then click Pound (#) key. Unfortunately Microsoft doesn't offer a call option to get the code. Two-factor verification. He didn't identify is company but said he was calling to do a License Verification process with us. Nov 19, 2024 · Manage authentication methods for Microsoft Entra multifactor authentication-Microsoft Entra ID | Microsoft Learn. The system will return you to the verification page. One place to manage it all. Since about a week, when I accept the two factor call from Microsoft and repeatedly press the hash-key, nothing happens. Security key. Once you have pressed the # key you can end the phone call and the Approve The pound key is the hash # key. Oct 1, 2023 · I picked "call" again and it called me but I still get the same "I'm sorry, we can't sign you in at this time. Jan 19, 2024 · Welcome to Microsoft community. You may also follow this article: Common questions about the Microsoft Authenticator app - Microsoft Support. com email address. Jul 4, 2024 · Hi, This is for a user I have in a company who is experiencing a problem with SMS and Call option for Authenticator. Please see this article here for more information if you are having issues receiving verification code. Why is it called the pound key? "In the US it's often called the pound key, because it has long been used to mark numbers related to weight, or for similar reasons the number sign Sep 15, 2023 · Phone call allows you to use your mobile phone or office phone to receive a verification request through your phone. Threats include any threat of violence, or harm to another. I currently receive the code through a text message to a cell that will be defunct soon, therefore I would like to make the change. In the background, what’s happening is that the MFA provider then places a phone call to the number the user gave when that user signed up for the service. when I use my Skype to Phone access number to make a international call I am sked to use the Pound key after I input the international No, What is the pound Key. The user receives a text message containing a six-digit code that they must enter into the portal. It calls and you have to hit the pound key to authenticate. On your phone, press hash (#). Apr 17, 2017 · SELECT “Call Me” SELECT “Next” STEP 7: SELECT “Confirm” to use your phone. 6. I've received more than 40 of these texts over the last couple Jun 1, 2017 · Any password you have can be entered using the numeric key/dialpad. There was then dialling keys on the other side, and the call said 'please press the pound key' or similar. Microsoft also never forces users to use two-step verification. Feb 10, 2014 · The user receives a phone call that asks them to press the pound key. I do this, and I get told that the response isn't recognised. Dec 15, 2024 · Setting Up Multi-Factor Authentication using your Phone Number - Phone Call Verification. thanks . Change the email address or phone number for your Microsoft account. Yes, you can set up a phone call as your verification method if your organization allows you to use this option for verification. After I dial my skype to go number it asks me to press the pound key -- I don't have a pound key on my phone !! This thread is locked. On the page asking you to enter your code, you can click "show more verification methods" to see if you may ha Set up your office phone number as your verification method. crswe xzodcuf qrxxv rprur frivg lxmoog wsbcqv tepcz nsy eaiqhy zbvxua qpr houkt jzazd vydpw