Citrix cannot complete your request Title Error: "Cannot complete your request" when login to the Storefront with SAML. Question. It was frustrating because you could rarely reproduce the issue when troubleshooting. Follow the steps to check the base URL, DNS, StoreFront, NetScaler, authentication methods and more. This issue is caused due to third-party proxy configuration. 15 CU3 to 1912 CU1. Seeing the same issue on two separate Netscaler / SF environments. If you deploy Duo for Citrix Gateway using our Citrix Basic Secondary configuration, Citrix Receiver or Workspace users may not authenticate successfully. Community; More. 1 49. "Cannot complete your request" on Citrix Gateway after adding EPA policy. The call back URL is pointed to the ADC 3. Without the { the Store-Side works as expectet. Posted March 11, 2019. 37. This usually is because you don't have delegation to NetScaler setup, or XML service not set to trust. Change and choose from any of the Citrix default icons. After upgrade Storefront message "Cannot complete your request" 0; After upgrade Storefront message "Cannot complete your request" Asked by Sven van der Vecht1709162143, August 23, 2020. Navigate to Traffic Management > Load Balancing > Virtual Servers > open SSL virtual servers and confirm TLS 1. msc" and hit Enter or press OK. nc, coming from the NS12. We had this issue last year and ours was a load-balancing issue. All Activity; Home ; Forums ; Citrix ; Citrix DaaS & Virtual Apps & Desktops ; StoreFront ; StoreFront - It shows the "Cannot complete your request" just at home page, before prompting for authentication. The post does not provide a clear solution or explanation for the error. Home; Support. Additional Resources. StoreFront console Store > Manage Receiver for Web > Configure > Advanced Settings > loop back > OnUsingHttp. 64. "- NetScaler Gateway - Discussions" they found that the issue is either a certificate mismatch or only one of the load balanced SF was having issues. Make sure that the certificate on the StoreFront server is not expired. Error: "Cannot Complete Your Request" After Publishing New App or Customizing App’s Icon on StoreFront. URL Name CTX282546-error-cannot-complete-your-request-when-login-to-the Verify the status of the backend servers. In ADC console > SSO Traffic policy is bind 4. Error: "Cannot Complete Your Request" Due to Authentication Misconfiguration on StoreFront. D Good day, My netscaler is presenting this message when a user enters the password incorrectly, the "incorrect password" message does not appear, but does block the user in an active directory. I'm sure that is related to the Theme I'm using as with the RfWebUi it works properly. Call back URL is the internally accessible URL of the appliance. 2. After a new domain was added, this setting I am getting random "Cannot complete your request" when signing into storefront from Netscaler. Citrix. Checked logs and did the necess hi r/citrix. 0. Confirm external users are using the same URL for external access on the browser and Citrix Workspace app. Storefront from 3. But only with one Store-Side the second Store-Side works without Problems. 0 and prior versions do not support TLS 1. Citrix Customer Service. Learn how to troubleshoot this common error message when accessing Store for web. Learn how to resolve the common error that occurs when connecting through Citrix Gateway. This does not happen everytime and does not seem to be browser related. The issue started after upgrading the ADC to the latest firmware NS12. I think not being able to DNS resolve the storefront hostname in the session policy is one I. 2 After login in the Receiver for Web the Website stucks with "Cannot complete your request". The ADC can resolve the FQDN without any problems. I encountered a problem while trying Learn how to resolve the error "Cannot Complete Your Request" when connecting directly to StoreFront server. Seemingly randomly users getting "Cannot complete request" after logging to to Netscaler with new DUO oauth MFA. hello Carl, I have more updates. Few days ago i've upgraded my Citrix environment. Knowledge; Information. I have re-installed Storefront as it's same problem. Test if the issue is not reproduced. Then, type "services. There are few rare „cannot complete request“ coming from netscaler direct. Citrix is not responsible for and does not endorse or accept any responsibility for the contents or your use of these third party Web sites Something apparently happened over the weekend and now the Receiver is returning "Cannot complete your request" I assume you need to replace the certificate on your Citrix NetScaler Gateway Virtual Server. Open the IIS console on the StoreFront server click the server > Server Certificates > double-click the certificate that you are using for StoreFront. nc. This is used to verify that requests received from Citrix Gateway originate from that appliance. Got "Cannot complete your request" from Citrix Gateway. 1 and TLS 1. The reason I did activate that is that I cant see my published desktops and applications in storefront. While replacing Citrix StoreFront (2203 CU5 LTSR) servers running Microsoft Server 2019 with servers running Server 2022, we encountered an error message during login When I sign in to the storefront web URL, it displays "Cannot Complete Your Request" Complete the following steps to troubleshoot this issue: On the StoreFront server, go to the Citrix StoreFront management console > Server Group > Base URL, confirm that the StoreFront Base URL includes a full FQDN, not a hostname or an IP address. I will see what I can do with the AD team for accessing logs and/or reviewing the issue. In this video, I showed how we can troubleshoot the issue "Cannot complete your request' error while logging into storefront. Neither via storefront directly nor via access gateway. Because it is a template that Force uses, it is understood that there will likely be additional updates during this month. Legacy Group; 6 Complete the following steps on all the StoreFront servers to troubleshoot this issue: Open the IIS console > Servername > Server Certificates ; Make sure the Certificate Issued To name matches the StoreFront base URL. The solution involves removing a session policy Look under the Applications and services Logs under Citrix Delivery Service. Storefront via Loadbalancer is ok. I understand that this issue is probably related to Hardening, but I'm not sure which one. On the Citrix StoreFront management console > Stores > Manage Receiver for Web Sites > Click Configure. Follow the steps to verify Citrix Gateway URL, STA servers, DNS settings, authentication This is a troubleshooting guide for the error "Cannot Complete Your Request" which accessing application through StoreFront. 1 50. A user reports and solves the problem of "Cannot complete your request" after upgrading Citrix ADC from 67. Routing table should also look complete. On the StoreFront server open the Services console by pressing the Win + R keys on your keyboard, to open the Run window. Per Citrix, it is necessary to perform RADIUS authentication before LDAP in Receiver or Workspace connections. Cannot complete your request on Gateway URL after adding new domain to trusted domains. StoreFront errors with "Cannot complete your request" & event log "Failed to run discovery" URL Name CTX214759-storefront-errors-with-cannot-complete-your-request-event-log-failed-to-run-discovery. ; View the Certificate Details tab of the certificate, verify it contains a private key. Complete the following steps to troubleshoot this issue: Test LDAP reachability and validate end-to-end LDAP authentication to verify the cause of the issue. After narrow down the issue I found that when I change the Web Interface Address in the session profile to https://ip-adress instead to https://fqdn it works. In this scenario , user would authenticate at the IDP , and then submit assertion to NetScaler Gateway. Session Unfortunately, I do not have access to the DCs (logons blocked) and I cannot remotely query the logs. If not, use default icons or try with other customized icons. ; Make sure the Expiration Date is not expired. Here's is a Citrix KB article for this issue but I can't imagine there's anything you could do on your end. How to troubleshoot if problems are found with the error message " cannot complete your request" in case not use NetScaler Gateway. Once all backend server are functioning, you should be able to launch apps without any issues. The version of netscaler is 11. Problem Cause. You will need to configure the ordering of your authentication policies as follows: On StoreFront Server, open the Citrix StoreFront management console > Stores > Manage Citrix Gateway > Select the Citrix Gateway you configured > Edit > General Settings > Citrix Gateway URL, check Citrix Gateway URL is correct. After some research if found one Application who breaks the side. Downloads. Citrix is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by I’d like to add to the „check SF logs“ an „if you see your /Citrix/StoreWeb url in the url bar at the moment of the error“. As per my understanding you have ICA proxy setup, with NetScaler Gateway set to perform SAML authentication. For more information refer to CTX108960 - Probable Reasons for the Status of a Virtual Server Being Marked as DOWN on NetScaler. Confirm the following: Verify if the Citrix Default Domain Services is running. Followers 0. 0 is enabled under the SSL Parameters on the load balancing VIP and load balancing services. Documentation. If I try again a few times it then works? The event log on the Citrix Xenapp server shows: Event 8 None of the AG callback services responded Event 10 A CitrixAGBasic Login request has failed. Find common causes and solutions for DNS, certificates, authentication, A user reports a problem with logging into a Citrix platform and gets various suggestions from other users. The LDAP VIP is hosted on an F5 which I do not have access to. StoreFront 3. Learn more. In the Arguments of the Application is a {. 16 to 1912 CU1 and all other components from 7. Christopher Bogart1709158415. CTX207162 - Error: "Cannot Complete Your Request" When Connecting to StoreFront It shows the "Cannot complete your request" just at home page, before prompting for authentication. Verify if all the required network is reachable from NetScaler Gateway. If using a SAN certificate, make Did your issue get resolved? I saw in another post that someone else had similar issue: Cannot complete your request "Cannot complete your request "A CitrixAGBasic Login request has failed. URL Name Previously pass-through authentication for Citrix Gateway was unchecked. If any of the backend servers are unhealthy then troubleshoot and resolve the issue. Sometimes clearing cache or using incognito b Citrix is not responsible for and does not endorse or accept any responsibility for the contents or your use of these third party Web sites. Log in. I rebuilt the FAS/MSCS integration lastnight and re-confimed the groups were applied to the certificate templates correctly, and the powershell script (with the corrected store name - samltest) has been ran on the storefronts. 39 to 79. 1 Yes, the templates have been applied via GPO and the NetScaler has authentication delegation enabled. NOTE : If you are passing authentication from the Gateway, make sure HTTP Basic is not checked. Citrix Gateway: “Cannot Complete your Request” November 10, 2020 Lucas Hökerberg Leave a comment Suddenly in my Citrix Virtual Apps environment, my users where unable to connect to a desktop or app session externally using the Citrix Gateway funcionallity in Citrix ADC (former NetScaler). 31. e. Failed to Open the Resources after Upgrading CWA for Windows to 2409. as soon as I activate "Validate PAsswords via" "Delivery Controller" I get a "Cannot Complete Your Request" on WebIf. I configured; 1. xkpiyrco dibq hhjex mdtsb wkunhdri emjbcov wivan fvydou rlcuw qfn